Yesterday we get some customer complaints from one of our old clients as soon as they receive the products. From the client’s description, we do not actually know what the problem is for we have checked many times before we send the products. So we asked the clients to send to part back and we will find out the problem and fix it. .
Problem must be solved before it becomes is one of our slogan. We have production statues to record the problem happen and solve processes. As we get the part, we find that it is the very obvious scratch on the side of the product. We find that we don't have any record about this, and how this scratched product go to client’s hand is a thing need to make out right now. We have the QC checked, the PM checked and taking phones for record, and then the sales checked and ask the assistant to pack and send. All of the staffs in this project do not know about the scratch, so we take out the picture to find out whether it exits. But we could not find any scratch anywhere, which might mean not our problem!! We call our client back and tell the client we can help then fixed any problem they ask, but they should not take it as customer complaints since it is not our problem,. They just need to ask us for help and we will be appreciated. If so , we do not need to investigate in vain.
Come back to work
China officially returned to work this week after the end of the spring festival. The end of the holiday means that life returns to normal.
In order to make our rapid prototype service more effective, we have a small adjustment in marketing department, every member could apply for the best for themselves according to their ability and merit, and we will absorb more talents as well. In a word, we will expand the whole business in regard of client’s satisfaction.
I already have a general knowledge about what rapid prototype is through months of working as customer service. Now, I prepare to be a sales person in this area, I have been helping the finishing department polish car bumper, I have been staying in the vacuum casting department to help with the molding and casting for days and I have been observing the CNC and SLA processing, everyone in our KAIAO needs to have this kind of learning and preparation for the developing of knowledge and ability in rapid prototype.
I am ready, and I will serve for the clients heart and soul..
AS you might know, the most important festival in China is the spring festive. It is a traditional festival that symbolized unity, prosperity and expectation of a better future.
For the celebration of spring festival, the government has set up a legal holiday, most of factories; shops in the first-tier city would close during the festival for most of the labor would go back to their hometown to celebrate the festival with their relatives. And the workers who willing to stay and work in the supermarket would have triple salary paid during spring festival holiday. We kaiao rapid manufacturing company will have a break since spring festival is coming, we will have a two weeks holiday from 4th Feb. till 17th Feb. and come back to work on 18th Feb.. During this holiday, we who come from different area will come back to the places where the families belong to and have a get together with family members, friends, and old classmates, for some people who are still single maybe will have to have a blind day which would be organized by their parents, me ,too. Kids might be the happiest one, because they will get a lot of pocket money from the adults.
Well, whatever, spring is coming and I am waiting.
Last Saturday, we KAIAO had an Annual General Meeting to celebrate the harvest of 2012.
Thanks to the generous of our boss, we have a big dinner, lucky draw and prized event. And thanks to these events, we find the friendly and cooperate of each other.
As to a company, the communication between each other is very important, when client gives the requirement to sales, sales will represent the marketing department to show the idea of the client to the production department. Usually we find the relationships which links the two departments, but we seldom find how cooperate we are. Through these events, we marketing department and production department mix together and divide into two groups to be as competitors. During the competition, no matter the attendees or audients from marketing or production act as if we had work in the same department for a long time. We think together, discuss together and fighting together.
Everyone in the meeting had won their own prize and found the tacit cooperation between the marketing and the production.
No matter marketing or production, we are one team; hopefully, we keep on such tacit cooperation in the future.
I have been working as a customer service for nearly half a year, during this time, I really have learnt a lot about communication.
As a customer service, the main responsibility is to communicate with clients using phone, email, Skype, or other communication tool. Some people might think that this is an easy job which on the other side is not. Maybe you will find it easy to chat with friends, but when you talk to clients, even thought you treat them as friends, you could not say whatever you want to say directly for you do not know each other! You have to think about the manner, some clients talk casual, when others talk formal.
When you first talk to the client though email or on Skype, be friendly and smart, put an eye on client’s expression to find out which way to express is the best way, and which in which way could impress the client and make them satisfy.
1) Convert 3D data into (.stl)file format.
2) Using the SLA 3D software program, place Virtual Objectson the Virtual Part Tray.
3) Using the SLA 3D software program, select layering and design Part Support Structures.
4) The computer controlsthe Ultraviolet Laser drawing the part design according to the 3D data sectioned information ofeach layer onto the Photopolymer Resin point by point.
5) The Photopolymer Resinreacts to the UV Laser, curing and forming a thin solidified layer.
6) After the solidification of one layer, the Part Traywill lower 0.1 to 0.15 mmand will wipe off the residual resin to allow another layer of Photopolymer Resin to be drawn and solidified.
7) Each new layer solidifies to the previous solidified layer. This layer by layer process will repeatuntilthe entire piece is complete.
8) When complete, the Part Tray will rise to the top. The SLA Part and Part Tray are tilted to allow any uncured Photopolymer Resin to drain off. The Part is removed off the Part Tray and cleaned using alcohol. After the part is clean and the structural supports are removed, the part is sent to Production or Post Production Finishing.
In English vocabulary， there is a borrowed word named “BLITZ” this word derives itself from World war.Ⅱ, at that time, German attach their enemy unexpected in which they gave not any reaction time for their clients. These attach had caused the psychological fear to their enemy so that they could win the war quick.
In KAIAO, we held blitz-about training for our marketers which will knowledge us about the production and the marketing in a blitz way.
Whether marketer needs to know about production or not is a question in many sales’ mind. But the answer should be yes. Yes we need to know everything about production. As sales, we should have the ability to accept the new knowledge quickly, not only marketing knowledge but also production knowledge. Only when you know about the production very well can you have a fast reaction to the clients’ requirement. React quickly needs people to be much self-confident to overcome the fear. When you are not confident enough, one thing you can do to overcome the nerves is do quickly which will give no time for the reaction of fear. This is the essence of BLITZ.
In rapid prototyping company, BLITZ is very important.
Werther is a young designer who just graduated from an art university; he has some sorrow of finding a job in the design company which becomes his sorrows.
With fierce competition in the job market, you need to distinguish yourself from others who may seem similar to you on paper.
Werther is so confused, how could he be standout amount hundreds of thousands of competitor designers? Then he thinks of the entrance exam for his Art University in which he used a beautiful picture to beat the others to earn the opportunity of enters the university. He thinks why he did not choose this way to show his ability? Why did not he just bring one real model to the interview while everyone only had the drawing?
Werther wants to bring his real model to the interview, and how could the model come out of the design and come into reality? That becomes another sorrow of Werther because it is not only the problem of bringing the general design into reality, but also needs every detail to show his professional.
As I first come to KAIAO to have the interview for an office assistant, what impress me is the concept model car in the display room which is produced for a young future designer who just graduate from art university. It is real a pretty concept car in black and white with the Visual Effect for the Top Cover Panel. That is amazing! I think immediately that I want this job. I would love to see all kinds of pretty products, I would love to see our team could help and solve every Werther’s sorrow.